Terms and Conditions

1. ABOUT US

• Company: www.reneedesign.ro, hereinafter referred to as RENEE DESIGN, is the brand of SC.REDAS S.R.L., with registered office at Fabrica Productie Talpi Incaltaminte, Depozite si Birouri, T29, P99, Parter, Birou nr 1, COM. Jilava, Jud Ilfov, 077120. Registered in the Trade Register under no. J23/2711/2017, with unique registration code RO 15237774, hereinafter referred to as the Company.

• Website/Domain: https://www.reneedesign.ro/ and its subdomains.

• Customer: A natural or legal person making an ACCOUNT on the WEBSITE and placing an ORDER, or a natural or legal person having or obtaining access to the CONTENT by any means of communication made available by RENEE DESIGN (electronically, by telephone, etc.), or based on a user agreement existing between RENEE DESIGN and the CUSTOMER, which requires the creation and use of an ACCOUNT.

• Account: The section of the WEBSITE consisting of an e-mail address and a password that enables the PURCHASER to place and submit Orders and which contains information about the PURCHASER.

• Content:

• All information on the SITE that can be visited, viewed, or accessed using electronic equipment.
• The content of any e-mail sent to the BUYER by the VENDOR electronically and/or any other available means of communication.
• Any information communicated to the BUYER by any means by an employee/collaborator of the VENDOR.
• Information related to the products and/or prices charged by the SELLER during a given period.
• Data relating to the SELLER or other privileged data of the SELLER.

• Order: An electronic document used as a form of communication between the VENDOR and the BUYER, through which the BUYER transmits their intention to purchase the products on the WEBSITE.

• Contract: The distance contract concluded between the SELLER and the BUYER, without the simultaneous physical presence of the SELLER and the BUYER.

• Document: These Terms and Conditions.

• Newsletter: A means of periodical information, exclusively electronic (e-mail, SMS), on the Products and/or promotions carried out during a given period.

• User: A natural or legal person who has or obtains access to the CONTENT, by any means of electronic communication, who does not have an ACCOUNT created and has not placed an ORDER on the WEBSITE.

• Transaction: The receipt or refund of an amount resulting from the sale of a product by RENEE DESIGN to the PURCHASER, regardless of the method of delivery.

2. GENERAL TERMS AND CONDITIONS

2.a. By registering a COMMENT on the WEBSITE, the PURCHASER agrees to the form of communication (telephone or e-mail) by which the VENDOR conducts its commercial operations.

2.b. The notification received by the BUYER, after the PURCHASER has made the ORDER, is for information purposes only and does not constitute acceptance of the ORDER. This notification shall be made electronically (e-mail) or by telephone.

2.c. The CONTRACT shall be deemed concluded between the SELLER and the BUYER at the moment of receipt by the BUYER from the SELLER, by electronic mail and/or SMS, of the notification of dispatch of the ORDER.

3. ONLINE SALES POLICY

3.a. Access to place an ORDER is allowed to any BUYER who has or creates an account.

3.b. Communication with the SELLER can be made by telephone through the telephone number displayed on the WEBSITE or by email address mentioned in the “Contact” section of the WEBSITE. The SELLER is free to manage the information received without having to justify it.

3.c. RENEE DESIGN may publish on the WEBSITE information about products and/or promotions practiced by it during a given period and within the limits of available stock.

3.d. All prices for the products presented on the WEBSITE are expressed in euros (EUR) and include VAT in accordance with the legislation in force.

3.e. As far as online payments are concerned, the SELLER is/cannot be held responsible for any additional costs incurred by the BUYER. The responsibility for this shall be borne solely by the BUYER.

3.f. All information used to describe the products available on the SITE does not represent a contractual obligation on the part of the SELLER and is used solely for presentation purposes.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

4.a. The content and design of https://www.reneedesign.ro/ and any other related material sent by email or provided by any other means (e.g., articles, design, product descriptions) belong to the Company and/or its collaborators where expressly specified (copyright) and are protected by intellectual property laws.

4.b. You may not use, reproduce, or allow anyone else to use or reproduce the https://www.reneedesign.ro/ materials without prior written permission from the Company. You may not use frames or framing techniques (frames in the sense of HTML) for any trademarks, logos, or other copyrighted information (including images, text, interfaces, forms) of https://www.reneedesign.ro/ without prior written permission from the Company.

4.c. You may create limited, revocable, and nonexclusive hyperlinks to the index page of https://www.reneedesign.ro/ as long as such action does not portray the https://www.reneedesign.ro/ service in a false, misleading, derogatory, or offensive light. You may not use the Company’s logo or other proprietary graphic or trademark as part of the hyperlinks without prior written permission from the Company.

5. PLACING AN ORDER

5.a. The PURCHASER may place ORDERS on the WEBSITE by adding the desired products to the shopping cart and finalizing the ORDER by making the payment through one of the methods indicated. Once added to the shopping cart, a product is available for purchase as long as there is stock available. Adding a product to the shopping cart, without completing the ORDER, does not entail the registration of an order.

5.b. By completing the ORDER, the PURCHASER agrees that all data provided by the PURCHASER, necessary for the purchase process, is correct, complete, and true at the time of placing the ORDER.

5.c. By finalizing the ORDER, CUSTOMER consents that RENEE DESIGN may contact him/her for the following purposes/situations, by any means available/agreed by RENEE DESIGN depending on the purpose/situation:

• 5.c.1 To validate the availability of products and quantities purchased by CUSTOMER.
• 5.c.2 Validation by the CUSTOMER of the value of the order placed, in accordance with art. 5.c.1, and including, depending on the situation, other value-added services (transportation, etc.).
• 5.c.3 Establishing, by mutual agreement, the details of delivery of the products.

5.d. RENEE DESIGN may automatically terminate the order placed by the CUSTOMER, without any further obligation of either party to the other or without either party being able to claim damages from the other, in the following cases:

• 5.d.1 Data provided by the CLIENT on the WEBSITE is incomplete or incorrect.
• 5.d.2 CUSTOMER’s activity on the SITE may and/or does cause damage of any kind on the part of RENEE DESIGN and/or its partners.
• 5.d.3 Without any justification.

5.e. CUSTOMER may cancel an ORDER placed when contacted in accordance with 5.c.

5.f. From the moment that the CUSTOMER validates the countervalue of the order placed or when RENEE DESIGN informs the CUSTOMER of its validated order, the CUSTOMER’s order becomes a remote CONTRACT, thus applying the definitions contained in O.U.G (Government Emergency Ordinance) no. 34/2014, referred to herein as CONTRACT, to which are attached, but not limited to, the Terms and Conditions.

5.g. Details of delivery of the Products including but not limited to the time required for delivery shall not constitute a contractual obligation on the part of RENEE DESIGN, without either party being able to claim damages from the other, in the event that either party may be or is in any way prejudiced by the breach thereof.

5.h. In case a CLIENT changes his/her personal data using the forms available on the website, all ongoing contracts existing at that time retain the data defined/accepted by the CLIENT prior to the time of the change.

5.i. The hours for taking orders are Monday to Friday between 09:00 – 18:00.

5.j. Delivery of orders is from Monday to Friday between 09:00 – 18:00.

6. PAYMENT FOR PRODUCTS

6.a. The prices of the products displayed on the WEBSITE https://www.reneedesign.ro/ include VAT, according to the legislation in force.

6.b. The price, method of payment, and payment term are specified in each ORDER.

6.c. Products ordered must be paid in full; otherwise, delivery will not be made. Payment for products ordered on the https://www.reneedesign.ro/ website in accordance with these “Terms and Conditions” can be made in advance or on delivery of the products (courier company). RENEE DESIGN reserves the right to require payment in advance in certain cases.

6. d. Payment in advance may be made:

6.d.1. by money order; proof of payment must be sent to RENEE DESIGN at
e-mail:office@reneedesign.ro Delivery will only be made once the money has been paid into the RENEE DESIGN account

6.d.2. by bank card via PAY U, a fast online payment method. If the PURCHASER has chosen

6.d.3 Payments with credit/debit cards issued under Visa and MasterCard (Visa/Visa Electron

7. DELIVERY

7.a. The SELLER undertakes to deliver the products by the courier agreed upon by the SELLER to the address provided by the BUYER. The BUYER is required to provide a telephone number at which they can be contacted by the courier.

7.b. The delivery time is between 7 and 14 working days, counting from the date of taking the ORDER placed by the BUYER. Products are delivered subject to stock availability. If one of the products ordered by the BUYER is no longer in stock, the BUYER will be contacted and notified.

7.c. The SELLER shall ensure that the products are properly packed and that the accompanying documents are sent.

7.d. The SELLER shall deliver the products only within Romania. For localities where the courier company does not deliver, the delivery will be made according to the tariffs practiced by the courier company. After placing the order, the BUYER will be notified in this regard, if applicable.

7.e. Delivery of the ordered products will be made after telephone confirmation of the order. For orders with a value exceeding 300 RON, the transportation cost is FREE. For orders with a value of less than 300 RON, the transportation cost is 20 RON for the areas where the courier company has a working point (main areas). For secondary areas, additional kilometers are calculated, and the transportation charge will be communicated to the customer BEFORE delivery.

8. RETURN POLICY

You can return a product purchased from the online store https://www.reneedesign.ro/ within 14 calendar days of receipt of the parcel, by bank transfer, in accordance with the RENEE DESIGN Product Return Policy and in compliance with Romanian and European legislation, which Romania joined in July 2014.

If the 14-day period expires on a non-working day (Saturday or Sunday), the period is automatically extended until the next working day.

You can return one or more products purchased from https://www.reneedesign.ro/ under the following conditions:

1. The product does not conform to the specifications on the website.
2. The package is damaged.
3. The product was wrongly delivered.
4. The product ordered is a different size than specified in the order.

Return products by following these steps:

1. Announce the intention to return directly in the customer account or by email to one of the following addresses: office@reneedesign.ro or by phone 0786.198.189.
2. Return the products through any courier company (e.g., FAN Courier, Urgent Cargus, Nemo Express, GLS, etc.), to the address: FABRICA DE PRODUCTIE TALPI INCALTAMINTE, DEPOZITE SI BIROURI T29, P99, PARTER, BIROU NR 1, COM JILAVA, JUD ILFOV, 077120, ROMANIA.

Return transportation is paid by the customer.

RENEE DESIGN is obligated to refund your money within 14 days of receipt of the products. However, the refund may be delayed if the products have not been received back or proof of shipment has not been provided. In the case of online card transactions (under MasterCard and Visa regulations), the money must be returned to the original account from which the money was received.

If you are considering returning the product you received, do not use it! You cannot use the products you have received until you have decided that they remain yours. If you intend to take advantage of the right of return, you have the following obligations:

• a. To return the purchased product in the original, undamaged packaging, with the original label, in order to identify the product by code.
• b. To return the purchased product undamaged, without stains or traces of wear, in the condition in which it was delivered to you.

9. WARRANTY CERTIFICATE

General warranty conditions:

The warranty is given after the deficiencies have been ascertained. This requires the delivery of the product and the time limit for settling the claim is a maximum of 15 days.

Keep the receipt for any quality complaints that may be made to our online shop during the warranty period.

This voucher assures you all the rights provided by the legislation in force (published GEO 140/2021).

The means by which the consumer is ensured the warranty is its replacement. The warranty period is 30 days from the date of delivery of the product for defects not attributable to the consumer.

The termination of the contract, i.e., the refund of the value of the product, is made under the terms of the published GEO 140/2021.

The remedy may be determined by joint negotiation. In order to grant the warranty, it is necessary to follow the instructions specified below.

IMPORTANT!!!

The composition, as well as the pictograms with the cleaning and maintenance instructions of the product, can be found on the inner label of the product. They are product-specific and must be consulted.

Use and care instructions for garments:

• Whenever necessary, garments shall be washed or cleaned according to the instructions on the inner label. Use only detergents that meet the quality standards required by international legislation on the safe use of these products. Do not use industrial cleaning products (soda or other chemical derivatives) for washing or cleaning items, as they may irreversibly damage the product, which is not covered by the warranty.
• Do not wash garments at temperatures higher than those specified on the bottom label.
• Do not dry the product by exposing it to sources of heat (electric radiators, stoves, etc.). Keep the product away from objects that may cause scratches, burns, punctures, or any physical action likely to damage it.
• In the event that you use specialized cleaning or laundry services for the maintenance of the product, our company cannot be held responsible for any defects that may occur due to the cleaning/laundry process.

10. NEWSLETTER

10.1. RENEE DESIGN Newsletters are sent through specialized partners approved by RENEE DESIGN. This ensures confidentiality and security of information.

10.2. When the BUYER creates an ACCOUNT on the WEBSITE, they have the option to consent to receive the Newsletters. The consent given by the BUYER can be changed at any time by contacting RENEE DESIGN.

10.3. Opting out of receiving the Newsletter by the BUYER can be done at any time by using the appropriate link within any Newsletter or by sending a request by e-mail to office@reneedesign.ro.

10.4. RENEE DESIGN reserves the right to select the recipients of the Newsletter and to remove from its database any USER or CUSTOMER who has previously consented to receive the Newsletter, without any further commitment on the part of RENEE DESIGN or any prior notice.

10.5. RENEE DESIGN will not include in the Newsletter sent to the USER or CUSTOMER any advertising material referring to any third party that is not a partner of RENEE DESIGN at the time of sending the Newsletter.

10.6. Opting out of receiving the Newsletter does not imply that you have waived your acceptance of this Document.

11. ANSWER

By creating an ACCOUNT and/or using the CONTENT and/or placing COMMENDS, the USER/BUYER expressly and unequivocally accepts the Terms and Conditions of the WEBSITE, in their latest updated version communicated on the WEBSITE, existing at the date of creation of the ACCOUNT and/or use of the CONTENT and/or at the date of placing COMMENDS.

Subsequent to the creation of the ACCOUNT, the use of the CONTENT constitutes acceptance of the changes made to the Terms and Conditions of the WEBSITE and/or the updated versions of the Terms and Conditions.

The Terms and Conditions of the WEBSITE may be modified at any time by RENEE DESIGN and may be binding on USERS/BUYERS from the date of posting on the WEBSITE.

12. PRIVACY POLICY AND DATA SECURITY

12.1. RENEE DESIGN guarantees the security and confidentiality of data hosted and transmitted through its computer system. This information may only be used by RENEE DESIGN to send the USER/BUYER order confirmations, various special offers, promotions, etc., with the prior consent of the CUSTOMER. The provision of personal data to RENEE DESIGN does not imply any obligation on the part of USERS/BUYERS, and they may refuse to provide such data under any circumstances and may request, free of charge, their deletion from the database. Any such request/notification for deletion from the database shall be dated, signed, and sent by the person registered in the database by e-mail to: office@reneedesign.ro.

12.2. RENEE DESIGN undertakes that personal data will not be disseminated to third parties, with the exception of the direct marketer. Personal data may, however, be disclosed to the authorities entitled to verify commercial transactions or to other authorities entitled to carry out any checks justified by law, if so requested in accordance with applicable laws. Due to the manner in which personal data stored by the system is transmitted electronically, RENEE DESIGN cannot be held liable in any way for the loss of such data or the copying of information by unauthorized persons through the use of interception devices or software. RENEE DESIGN will take all necessary measures and make all necessary files available to the competent bodies authorized to deal with this type of offense.

12.3. The information provided to RENEE DESIGN is used solely for the purpose for which it was entered (placing orders, informing BUYERS about the progress and status of orders, evaluating the products offered, sending messages to RENEE DESIGN staff, subscribing to the Newsletter, marketing, advertising, market development and research, statistics), in accordance with the laws in force. RENEE DESIGN does not provide the e-mail addresses of USERS to third parties, does not encourage spam, and does not make public the data provided by its CUSTOMERS without their explicit consent.

12.4. RENEE DESIGN certifies that it respects the rights conferred by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, Law no. 365/2002 on electronic commerce, and Ordinance no. 130/2000 on the protection of consumers in the conclusion and performance of distance contracts with subsequent amendments. These rights include (the list is not exhaustive):

1. The right to ask RENEE DESIGN to confirm the processing or not of your personal data, free of charge.
2. The right to ask RENEE DESIGN to rectify, update, block, or erase, free of charge, those data provided whose processing does not comply with the provisions of Law 677/2001.
3. The right to ask RENEE DESIGN to stop, free of charge, the processing of personal data.
4. The right to ask RENEE DESIGN to stop sending promotional messages.

Any such request/notification shall be dated, signed, and sent by the person registered in the database by e-mail to: office@reneedesign.ro.

12.5. RENEE DESIGN cannot be held responsible for errors arising from the User’s negligence regarding the security and confidentiality of his/her account and password. RENEE DESIGN cannot be held liable in any way for the loss or alteration of personal data stored by RENEE DESIGN for the purposes specified herein.

Any access to RENEE DESIGN USERS’ personal information database, including any attempt to gain unauthorized access, will be recorded in an access file. The access files will make it possible for RENEE DESIGN to identify individuals who have accessed personal data without a legitimate reason in order to refer the matter to the competent authorities. Any attempt to access the personal data of another user, to modify the content of the WEBSITE, or to affect the performance of the server on which the https://www.reneedesign.ro/ WEBSITE is running will be considered as an attempt to defraud the WEBSITE and will lead to criminal proceedings being brought against the person or persons who have initiated such action.

13. COOKIES POLICY

In addition to data collected directly, such as name or email address information, our WEBSITE collects information about the device you are using and which pages of our WEBSITE have been accessed, how long, etc. This latter information has 3 sources: server log files, cookies, and pixel tags.

The server log files refer to your IP, which is automatically logged in the server log files whenever you use the SITE. RENEE DESIGN uses IP addresses to calculate SITE usage levels, diagnose problems, and for site administration. Collecting IP addresses is standard procedure on the Internet and is used by many websites. This data is a separate category from personal data.

A cookie is a text file containing pieces of data, collected when you visit a website. They are designed to help websites identify users’ past activity, including clicks on links or pages, returning to pages over several months, etc.

Cookies are files sent from a server to a person’s computer. They are standard and websites use them to simplify access to a website and make it easier to use. Cookies do not cause any changes or damage to your computer or files. If you do not want this information to be stored by cookies, most browsers have simple methods to allow you to delete stored cookies, automatically reject cookies, or opt-in or opt-out.

13.1. Types of cookies

For a better understanding, we categorize below the types of cookies that are used on this WEBSITE, so that you can decide whether you wish to delete or disable them:

• Strictly Necessary Cookies: Enable browsing the site and use of its features. This type does not collect information about you that could be used for advertising, marketing, promoting products or services, or recording your internet activity.
• Performance Cookies: Collect information about how the SITE is used (pages viewed most often, etc.). They do not collect information that identifies you; all data is anonymous. These cookies are only used to improve how the SITE works.
• Functionality Cookies: Record the choices and changes made on the SITE and provide personalized usability features. These cookies relate strictly to our SITE.
• Targeting Cookies: Provide ads or messages according to your interests and may be linked to other sites (e.g., Facebook, Instagram).

14. GOOGLE ANALYTICS AND ADWORDS

This website uses Google Analytics, a web analytics service of Google Inc (“Google”). Google Analytics uses cookies. On behalf of our WEBSITE operator, Google will use this information to evaluate your use of the WEBSITE, compile reports on website activity, and provide related services to the WEBSITE operator. You can refuse the use of cookies by changing your browser settings.

We use Google Analytics to evaluate data from the AdWords program for statistical purposes.

15. FORCE MAJEURE

15.1. Neither party shall be liable for failure to perform its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event beyond the control of the parties and which cannot be avoided.

15.2. If, within 15 (fifteen) days from the date of its occurrence, the said event does not cease, each party will have the right to notify the other party of the full termination of the CONTRACT without any of them being able to claim other damages from the other.

16. APPLICABLE LAW – JURISDICTION

This CONTRACT is subject to Romanian law. Any disputes arising between RENEE DESIGN and the BUYER will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.